Legal
Privacy Policy.
Mindwise Psychology respects your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles.
Last updated: 2 July 2026
Introduction
Mindwise Psychology is a private psychology practice operated by Karen, registered clinical psychologist. This privacy policy applies to information collected through our website, when you contact us, and as part of your care.
What Information We Collect
Website Information
Our website uses Vercel Analytics, a privacy-friendly service that collects aggregated, anonymised statistics such as pages visited, country, and device type. It does not use cookies and does not track you across other websites. Our hosting provider (Vercel) also keeps standard server logs, including IP addresses, for security purposes.
When You Contact or Book With Us
If you email or call us, we collect the contact details and any information you choose to share. Online bookings are made through the Zanda Health client portal, which collects your contact details and appointment information to manage your booking and handles them under Zanda's own privacy policy.
Clinical Information
When you book an appointment or attend therapy, we collect name, date of birth, contact details, presenting concerns, mental health history, session notes, treatment plans, Medicare referrals, NDIS plans, and payment information.
Why We Collect This
We collect information to provide therapy services, process rebates, communicate appointment details, maintain clinical records, comply with legal obligations, and improve our website and services.
How We Use Your Information
For your therapy
Your clinical information is used solely to provide you with safe, effective psychological care.
For administration
We use contact and payment information to manage appointments, process rebates, and send administrative updates.
For improvement
Website data helps us understand how people use our site and how to make it better.
Legal and safety
In rare cases, we may disclose information if required by law (imminent risk of harm or child abuse).
Who We Share Your Information With
Healthcare providers
With your permission, we may share information with your GP, NDIS plan manager, or other healthcare providers involved in your care.
Payment processors
We share information with payment processors (credit card companies, Medicare, insurance companies) to process your payments and rebates.
Service providers
We may use third-party providers for email, website hosting, and backup storage. These providers are bound by confidentiality.
Legal compliance
We may disclose information if required by law, regulation, or court order.
We do NOT
Sell, trade, or share your information with marketers or external companies without your explicit consent.
How We Protect Your Information
Clinical records
Paper and digital records are stored securely in a locked cabinet or encrypted server. Access is restricted to Karen only.
Website data
Your website data is stored securely by our hosting provider (Vercel) with industry-standard encryption.
Online bookings
Bookings run through Zanda Health's secure client portal, encrypted in transit.
Backups
We maintain secure backups of clinical records for continuity of care.
Your Rights
You have the right to:
- •Access: Request a copy of your clinical records or personal information we hold
- •Correct: Ask us to correct any inaccurate information
- •Delete: Request deletion of information (with exceptions for legal/clinical requirements)
- •Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we’ve breached the Australian Privacy Principles
To exercise these rights, contact us at admin@mindwisepsychology.com.au.
Confidentiality and Therapy
Your therapy sessions are strictly confidential and protected by professional confidentiality, privacy law (Australian Privacy Principles), and AHPRA standards.
The only exceptions are:
- •Imminent risk of harm to yourself or others
- •Child abuse or neglect
- •Court order or legal requirement
In these rare cases, Karen will discuss with you before disclosing (where possible).
Contact Us
If you have questions about this privacy policy or how we handle your information, contact us:
- Phone
- 0450 963 265
- Address
- 19 Kerri St, Bundoora VIC 3083